Exchange or Return Policy

PashmaTouch wants you to be completely satisfied when making your purchases from us.

online store. In this sense, we have created an Exchange and Return Policy with

respecting your needs and based on the Consumer Protection Code.

Refund for regret : In case of regret of purchase,

The customer has up to 7 calendar days – counted from the receipt of the product, to

request a refund of the product value. The shipping cost of the original shipment will not be

refunded. To exercise regret, the formalization of the

order via email pashmatouch@gmail.com , or via WhatsApp (51)

3014.7592.

Exchange of defective products – Our pieces are handmade and are guaranteed to be

imperfections are natural due to the artisanal techniques used. If you have

If you receive your product with any alleged fault or defect, please let us know

immediately. The customer has full right to exchange as long as it is done within the

within 30 days from receipt of the goods.

Delivery error, damaged product or packaging – If you have received

your product with any discrepancy, such as open or damaged packaging,

missing accessories or product not in accordance with the one purchased, please let us know

immediately, via WhatsApp.

Exchange options – The customer can exchange the merchandise for another size and/or

model, or, obtain credit for the corresponding amount valid for 30 days for

be used, the value of which is non-refundable. Product conditions for exchange or return - Only products will be accepted:

unwashed, unworn, odor-free, intact and with the tag attached to the garment

inside if its original packaging sent individually. All

Returned products will undergo analysis upon arrival at our

company. The desired product for exchange and/or refund of the amount paid will only be

released after approval by our control.

IMPORTANT: Products that do not meet the conditions

required above will not be accepted as exchange/return and

will automatically be sent back to the originating address

without prior consultation.

Returns

The return of your product must be made through the Post Office and the amount

shipping costs to bring your item back are on us. As soon as we give

sequence in your exchange/return request via our email, you

you will receive the reverse logistics code to ship your part to any

post office. Please note that the new item or refund of the amount paid

will only be carried out after the product has been returned to our showroom .

Refund of amounts

The refund of the amounts paid to the buyer will be processed through the same

payment method used in the purchase; after receiving the product and

checking their conditions.

For payments made by credit card, the refund may occur in the

period of up to 1 (one) invoice subsequent to the refund authorization date, as

This depends on the invoice closing date and the financial policy of the

card administrator.”